Ratings & Reviews

Overall Rating

5
(23 reviews)
95.7% of customers recommend this property

Rating Per Category

Parking
Noise
Grounds
Construction
Maintenance
Staff

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Resident Reviews

submitted by Alejandra P. - |Recommended: YesService Request comments — Hi team I appreciate the quick response and support to my service request. I wanted to please a thank you message' for it, but I could not figure out where. Not that is necessary in this case, but if it were the case how may I add any comments to a Service Request Thanks.
response from property -Hi Alejandra, Thank you for your positive feedback on our quick response and support for your service request! To add comments or express gratitude in the future, you can reach out to our customer support team directly via email at [email protected]. We'll be sure to pass along the message to our service team. They love hearing that they're making a positive impact in our residents lives! We appreciate your feedback and look forward to assisting you again! Best, Blythe L. Assistant Community Manager
submitted by Tongliang L. - |Recommended: YesGreat stuff, noisy A C and appliance. — Stuff are always nice and helpful, one of the best team in my experience. Very good public area. Nice rooftop with townhall campus view. Super loud window A C with compressor running almost nonstop even at night. All GE appliances washer dryer microwave vent dishwasher are loud comparing to other big brands, they are good machines, just don't have proper noise reduction in design. Parking spots are as narrow as those in downtown Seattle, way too narrow for this price range.
response from property -Hi Tongliang, Thank you for your feedback on ways we can improve our service offering, as well as your kind remarks. Please feel free to reach out to us with your suggestions anytime by emailing us [email protected]. We are delighted that you enjoy your apartment home, and look forward to seeing you at our next resident event! Best, Blythe L. Assistant Community Manager
submitted by Yisong W. - |Recommended: YesMaintenance — Kudos to maintenance staff James and Neil Our apartment internet cable was cut off previously by someone. And they tried everything to help us to fix them
response from property -Hi Yisong, Thank you for taking the time to share your experience! We'll pass on your kind words to James and Neil, they work hard to take care of this community and it's residents and will greatly appreciate hearing this! Best, Blythe L. Assistant Community Manager
submitted by Yue W. - |Recommended: YesGreat so far — .
response from property -Hi Yue, Thank you for the 5 star review! Best, Blythe L. Assistant Community Manager
submitted by Nancy C. - |Recommended: YesGreat — I really love the cleanliness and maintenance of the common areas. The location is super convenient and all the moving process has been very clear and easy. I want to thank Blythe for all the help
response from property -Hi Nancy, Wow, thank you for your kind words! We're so grateful that you chose to call Modera River Trail home. It's been wonderful getting to know your household! Best, Blythe L. Assistant Community Manager
submitted by Necip O. - |Recommended: YesNoise — fridge is making too much noise. I escalated this inconvenience many times. No resolution unfortunately.
response from property -Necip, I was truly sorry to hear about the ongoing inconvenience you've experienced with your fridge making too much noise. We understand how frustrating this has been, and we apologize for not resolving the issue despite your escalations. I want to assure you that my team has made me aware of your situation, and we are grateful for your patience. It means a lot to us that, despite the issues with the fridge, you have chosen to renew and stay with us for another year. Your continued trust in our services is greatly appreciated, and we hope you will continue to enjoy our community for years to come. Please do not hesitate to reach out with any future questions or concerns. We are here to help! Respectfully, Itzel Lopez Community Manager Modera River Trail
submitted by Kecheng C. - |Recommended: YesOverall is good if you have quiet neighbors — As the title mentioned.
response from property -Hi Kecheng, Thank you for taking the time to provide a review of your experience! Let us know if you have any questions or concerns. We're here to help! Best, Blythe L. Assistant Community Manager
submitted by Cristina L. - |Recommended: YesClean — Sometimes the gym is dirty
response from property -Hi Cristina, Thank you for sharing your feedback! We pride ourselves in our attention to detail and it sounds like we have missed the mark where the gym is concerned. We'll take your feedback and work with our service team to make sure that gym gets a little extra attention moving forward. Please don't hesitate to reach out with any questions or concerns. Best, Blythe L. Assistant Community Manager
submitted by Rohan B. - |Recommended: YesGreat apartment building — This is my first time living in an apartment building of any kind, and I’m so happy I went with Modera River Trail I have had an overall fantastic experience living here and would highly recommend it to anyone checking out affordable, luxury apartment buildings in the Redmond area
response from property -Hi Rohan, Thank you for sharing your experience and a 5-star review! We're so glad that you chose Modera River Trail and look forward to seeing you at our next resident event! Best, Blythe L. Assistant Community Manager
submitted by Sergei G. - |Recommended: YesModera River Trail review — Great location. The property is very modern and clean. The office staff is wonderful to work with
response from property -Hi Sergei, Thank you for sharing your experience! We hope that you have enjoyed your stay here at Modera River Trail. Best, Blythe L. Assistant Community Manager
submitted by Rachael W. - |Recommended: YesJust moved in and wow — Love Modera so far, everyone has communicated really well, been helpful and kind. On top of that all of the amenities and apartments are awesome- I would recommend it here
response from property -Hi Rachael, Thank you for your kind words! It was wonderful getting to know your household. Your recommendation means so much to us! Best, Blythe L. Assistant Community Manager
submitted by Pedro R. - |Recommended: YesReview modera Redmond — Staff is awesome, it has been a good experience so far
response from property -Hi Pedro, Thank you for your review! We appreciate you taking the time to share what a positive experience you have had. Best, Blythe L. Assistant Community Manager
submitted by Jorge L. - |Recommended: YesThanks to Srephanie from the Staff — Thank you so much to Stephanie who supported us since we scheduled the appointment to visit all apartments and his great personality. The building as a whole is so great The common areas are pfff amazing and we are so happy with our apartment
response from property -Hi Jorge, Thank you for taking the time to share your experience here at Modera River Trail! We're so glad to hear that it has been a positive one and that you're enjoying your home! Best, Blythe L. Assistant Community manager
submitted by Adrian S. - |Recommended: NoImprovement Needed — It's challenging to accept paying the premium rate for rent when many issues continue. The entrance door on the 85th side constantly malfunctions, leaving me to walk around the building to gain access. Also, the elevator is reserved for movers, and that's fine, but when I attempt to access the building at 1 00 am, and there are no movers, it's difficult to accept that the elevator wasn't returned to normal operations. This has happened a lot. The walls have been dinged by movers and look bad. There is damage to the wall just outside of my apartment. The dog waste bins are regularly overflowing with waste. Unit 314 has new residents who leave trash outside their door. Today, there was a wet rug left in the hallway that smelled horrible like a farm animal . This isn't very pleasant. The conference room has poor acoustics. Teams Zoom meetings are difficult because of the loud echo. Maintenance attempted to mitigate the problem by placing a rug in the room, but this rug now covers the only electrical outlet. I submitted a work order for my dryer several months back for the loud noise from the machine when turned on. The fix was to jam a piece of plastic between the stacked washer and dryer to lessen the vibration noise. This did not work and I am constantly reminded that I pay 1000 more monthly rent, and this is what I'm getting.
response from property -Adrian, We greatly appreciate your feedback and want to acknowledge your proactive approach in raising these concerns directly with our office. Your patience and cooperation as we've worked to address each of these issues has been truly appreciated. I'm pleased to inform you that, as of now, all concerns you've raised have been addressed. Your input helps us continuously improve our community, and your dedication to open communication is commendable. We are committed to ensuring a more positive experience for you and all residents. Thank you for choosing to be a part of our community, and we look forward to delivering an even better living experience for everyone in the future! Kindly, Itzel Lopez Community Manager Modera River Trail
submitted by Sirui Z. - |Recommended: YesGood — everything in here is great!
response from property -Hi Sirui, We're so glad to hear that you're enjoying your experience here! Let us know if you have any questions or concerns. Best, Blythe L. Assistant Community Manager

The views and opinions expressed herein are solely those of the original authors and other contributors. These views do not reflect the views of Modera River Trail, its owners, managers, agents, employees or content providers. No representation or warranty, express or implied, is made or given by Modera River Trail, its owners, managers, agents, employees or content providers regarding safety, accuracy, completeness or suitability of the information or material expressed herein for any particular purpose