Ratings & Reviews
Resident Reviews
|Recommended: NoIt is good as long as you have good fortune. Keep paying and enjoy the nice hardware of this building. But don't expect any sympathetic response from the managing person - if in any distress due to breach in security or accident within the building. You are on your own - fend for yourself. A robot can manage the whole building to the same extent.
Find some other residence in the same area, where the management responds better.
response from property -Dear Resident,
Thank you for sharing your feedback. We're genuinely sorry to hear about your experience and want to assure you that the well-being of our residents is our top priority.
We take concerns about any incidents within the building very seriously and aim to address them with the urgency and care they deserve. I'm sorry if your experience did not reflect this standard. Please know that we are here to assist and support our residents in every way possible.
If you would be open to discussing your concerns further, I'd love the opportunity to better understand what happened and how we can improve. Please feel free to reach out to us at the leasing office at 206-690-6007 or [email protected]
Thank you for bringing this to our attention. We are committed to providing the best possible living experience for all our residents and will use your feedback to ensure that we meet those expectations.
Best regards,
Blythe Loeffelbein
Community Manager
|Recommended: YesOverall Good — I've had a mostly positive experience living here. The apartment's location is excellent, with easy access to amenities and transportation. The facilities are well-maintained, and the leasing office staff are friendly and responsive.
However, the soundproofing could be better. I can hear my upstairs neighbor's footsteps clearly, which can be disruptive. Despite this, I would still recommend this apartment for its great location and amenities.
Hi Xin,
Thank you so much for your wonderful review! We're thrilled to hear you have enjoyed living at Modera River Trail so far, your recommendation means to the world to us!
Don't hesitate to reach out if you have any questions or concerns, we're here to help!
Best,
Blythe L.
Community Manager
|Recommended: YesService Request comments — Hi team
I appreciate the quick response and support to my service request. I wanted to please a thank you message' for it, but I could not figure out where.
Not that is necessary in this case, but if it were the case how may I add any comments to a Service Request
Thanks.
Hi Alejandra,
Thank you for your positive feedback on our quick response and support for your service request! To add comments or express gratitude in the future, you can reach out to our customer support team directly via email at [email protected]. We'll be sure to pass along the message to our service team. They love hearing that they're making a positive impact in our residents lives!
We appreciate your feedback and look forward to assisting you again!
Best,
Blythe L.
Assistant Community Manager
|Recommended: YesGreat stuff, noisy A C and appliance. — Stuff are always nice and helpful, one of the best team in my experience.
Very good public area.
Nice rooftop with townhall campus view.
Super loud window A C with compressor running almost nonstop even at night.
All GE appliances washer dryer microwave vent dishwasher are loud comparing to other big brands, they are good machines, just don't have proper noise reduction in design.
Parking spots are as narrow as those in downtown Seattle, way too narrow for this price range.
Hi Tongliang,
Thank you for your feedback on ways we can improve our service offering, as well as your kind remarks. Please feel free to reach out to us with your suggestions anytime by emailing us [email protected]. We are delighted that you enjoy your apartment home, and look forward to seeing you at our next resident event!
Best,
Blythe L.
Assistant Community Manager
|Recommended: YesMaintenance — Kudos to maintenance staff James and Neil Our apartment internet cable was cut off previously by someone. And they tried everything to help us to fix them
Hi Yisong,
Thank you for taking the time to share your experience! We'll pass on your kind words to James and Neil, they work hard to take care of this community and it's residents and will greatly appreciate hearing this!
Best,
Blythe L.
Assistant Community Manager
|Recommended: YesGreat so far — .
Hi Yue,
Thank you for the 5 star review!
Best,
Blythe L.
Assistant Community Manager
|Recommended: YesGreat — I really love the cleanliness and maintenance of the common areas. The location is super convenient and all the moving process has been very clear and easy. I want to thank Blythe for all the help
Hi Nancy,
Wow, thank you for your kind words! We're so grateful that you chose to call Modera River Trail home. It's been wonderful getting to know your household!
Best,
Blythe L.
Assistant Community Manager
|Recommended: YesNoise — fridge is making too much noise. I escalated this inconvenience many times. No resolution unfortunately.
Necip,
I was truly sorry to hear about the ongoing inconvenience you've experienced with your fridge making too much noise. We understand how frustrating this has been, and we apologize for not resolving the issue despite your escalations.
I want to assure you that my team has made me aware of your situation, and we are grateful for your patience. It means a lot to us that, despite the issues with the fridge, you have chosen to renew and stay with us for another year. Your continued trust in our services is greatly appreciated, and we hope you will continue to enjoy our community for years to come.
Please do not hesitate to reach out with any future questions or concerns. We are here to help!
Respectfully,
Itzel Lopez
Community Manager
Modera River Trail
|Recommended: YesOverall is good if you have quiet neighbors — As the title mentioned.
Hi Kecheng,
Thank you for taking the time to provide a review of your experience! Let us know if you have any questions or concerns. We're here to help!
Best,
Blythe L.
Assistant Community Manager
|Recommended: YesClean — Sometimes the gym is dirty
Hi Cristina,
Thank you for sharing your feedback! We pride ourselves in our attention to detail and it sounds like we have missed the mark where the gym is concerned. We'll take your feedback and work with our service team to make sure that gym gets a little extra attention moving forward.
Please don't hesitate to reach out with any questions or concerns.
Best,
Blythe L.
Assistant Community Manager
|Recommended: YesGreat apartment building — This is my first time living in an apartment building of any kind, and I’m so happy I went with Modera River Trail I have had an overall fantastic experience living here and would highly recommend it to anyone checking out affordable, luxury apartment buildings in the Redmond area
Hi Rohan,
Thank you for sharing your experience and a 5-star review! We're so glad that you chose Modera River Trail and look forward to seeing you at our next resident event!
Best,
Blythe L.
Assistant Community Manager
|Recommended: YesModera River Trail review — Great location. The property is very modern and clean. The office staff is wonderful to work with
Hi Sergei,
Thank you for sharing your experience! We hope that you have enjoyed your stay here at Modera River Trail.
Best,
Blythe L.
Assistant Community Manager
|Recommended: YesJust moved in and wow — Love Modera so far, everyone has communicated really well, been helpful and kind. On top of that all of the amenities and apartments are awesome- I would recommend it here
Hi Rachael,
Thank you for your kind words! It was wonderful getting to know your household. Your recommendation means so much to us!
Best,
Blythe L.
Assistant Community Manager
|Recommended: YesReview modera Redmond — Staff is awesome, it has been a good experience so far
Hi Pedro,
Thank you for your review! We appreciate you taking the time to share what a positive experience you have had.
Best,
Blythe L.
Assistant Community Manager
|Recommended: YesThanks to Srephanie from the Staff — Thank you so much to Stephanie who supported us since we scheduled the appointment to visit all apartments and his great personality. The building as a whole is so great The common areas are pfff amazing and we are so happy with our apartment
Hi Jorge,
Thank you for taking the time to share your experience here at Modera River Trail! We're so glad to hear that it has been a positive one and that you're enjoying your home!
Best,
Blythe L.
Assistant Community manager